How can I request a quote for room or equipment rental?
What happens if I damage the equipment rental?
In the case of damage caused by you, your deposit will be forfeited. We encourage responsible handling and prompt reporting of any damages during your rental period.
How long does it take to refund the deposit for rental equipment?
Deposits will be refunded within 3 business days once all equipment is returned in good condition.
What is the delivery fee for rental equipment?
The delivery fee depends on the destination relative to our location.
Can I visit the rental space before booking?
Certainly! We encourage you to schedule a visit to ensure the space meets your requirements. Contact us to arrange a convenient time.
Is technical support available during our event?
Yes, technical support can be arranged upon request. Please inform us in advance of any specific requirements.
Are there any restrictions on decorating the rented space?
Small decorations are generally allowed, but please check with us for any specific restrictions.
What is the cancellation policy?
There is a 20% administration charge for last-minute cancellations or cancellations less than 3 business days before the event.
When is the payment deadline for the room?
Payments must be cleared at least 3 business days before the event.
Can a deposit secure the training room booking?
No, we confirm bookings only upon receiving full payment.
Can we rent on weekends and holidays?
Yes, but pricing may vary between weekdays and weekends.
What payment methods do you accept?
We accept bank transfers, bank in, and cashless payments.
Are we allowed to bring our own catering for events?
Yes, you can bring your own catering, just ensure the room is cleaned after the event.
Where are your locations?
We have convenient locations at The Promenade, Bayan Lepas, and Kuchai Exchange, Kuchai Lama.
